CANCELLATION, RETURNS & REFUNDS POLICY
Effective Date: 11 May 2026
At AQUALIFT, we want you to receive the product you ordered in good condition and as described on our website.
1. ORDER CANCELLATION
Cancellation requests may be accepted if the order has not yet been dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
To request cancellation, contact us as soon as possible at:
aqualift.care@gmail.com
WhatsApp / Phone: +91 9910334418
2. ELIGIBLE RETURNS
A return or replacement may be requested if the product:
• Is damaged during delivery
• Is defective or does not function as intended
• Is the wrong product
• Is materially different from the product described or advertised
Customers should contact us within 3 days of delivery.
3. NON-RETURNABLE SITUATIONS
Returns are generally not accepted for:
• Change of mind after delivery
• Product ordered incorrectly by the customer
• Normal wear and tear
• Damage caused by misuse, improper installation or negligence
• Products altered or damaged after delivery by the customer
This does not affect a customer’s rights where the product is defective, damaged, incorrect or materially different from what was advertised.
4. RETURN CONDITION
Where a return is approved, the product should preferably be returned with its original packaging, accessories and accompanying materials.
Products may be inspected before a replacement or refund is approved.
5. REFUNDS
Where a refund is approved, the refund will be processed to the original payment method, subject to the payment provider’s processing timelines.
The customer will be informed once the refund has been initiated.
Bank/payment-provider processing may take additional working days before the amount appears in the customer’s account.
6. REPLACEMENT
Where appropriate, Arts & Livings may offer a replacement instead of a refund.
If the same product is unavailable, an alternative resolution or refund may be offered.
7. EVIDENCE
For damaged, defective or incorrect products, customers may be asked to provide photographs or video showing the issue and, where relevant, the packaging and shipping label.
8. HOW TO REQUEST A RETURN OR REFUND
Please contact:
AquaLift Customer Support
Email: aqualift.care@gmail.com
WhatsApp / Phone: +91 9910334418
Please include:
• Order number
• Product name
• Date of delivery
• Description of the issue
• Photographs/videos where applicable
9. CONTACT
Arts & Livings
G 1426, First Avenue,
Gaur City 1, Greater Noida West,
Gautam Buddha Nagar, Uttar Pradesh – 201318
GSTIN: 09ACIPG9285D1ZC